# Build a Gumloop flow that reads and responds to Intercom chat messages using AI, trained on past resolved conversations for automated customer support **URL:** \ **Category:** Get Help\ **Tags:** General\ **Created:** [April 3, 2025, 3:08am UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329 "2025-04-03T03:08:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Tim1](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@Tim1](https://forum.gumloop.com/u/Tim1)\ **Post date:** [April 3, 2025, 3:08am UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/1 "2025-04-03T03:08:16Z")
Is it possible to do the following: I’m trying to set up a system where: 1. A customer sends a message through my website’s Intercom chat. 2. That message is sent to **Gumloop** , where an AI model (like Claude or GPT-4) generates a response. 3. The AI-generated reply is automatically **sent back into the same Intercom conversation** , so the customer receives it in real time. 4. The AI should be **trained on or have access to past resolved support conversations** to give context-aware, accurate responses. Is this possible using Gumloop + Intercom + AI (Claude/OpenAI)? And if so, what’s the best way to connect these tools and train the AI? I’m having a fair bit of trouble and I can’t find a lot of resources on this - Is it even worth using Gumloop for this? Thanks in advance! ---
**Author:** ![Gumloop\_Bot](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/gumloop_bot/32/504_2.png) [@Gumloop\_Bot](https://forum.gumloop.com/u/Gumloop_Bot)\ **Post date:** [April 3, 2025, 3:08am UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/2 "2025-04-03T03:08:16Z")
Hey @Tim1! If you’re reporting an issue with a flow or an error in a run, please include the **run link** and make sure it’s **shareable** so we can take a look. 1. **Find your run link** on the history page. Format: `https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}` 2. **Make it shareable** by clicking **“Share”** → ‘Anyone with the link can view’ in the top-left corner of the flow screen. ![GIF guide](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/1X/92c00c612fd65b861e706dd1b5eec5ec61677835.gif) 3. **Provide details** about the issue—more context helps us troubleshoot faster. You can find your run history here: [https://www.gumloop.com/history](https://www.gumloop.com/history) ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [April 3, 2025, 5:54am UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/4 "2025-04-03T05:54:04Z")
Hey @Tim1! We don’t have a native integration with Intercom just yet, so this would likely be out of scope for now. ---
**Author:** ![Tim1](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@Tim1](https://forum.gumloop.com/u/Tim1)\ **Post date:** [April 3, 2025, 10:40pm UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/5 "2025-04-03T22:40:37Z")
Hey Wasay! Thanks for getting back to me so quickly! Are there any workarounds with custom nodes? ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [April 3, 2025, 10:43pm UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/6 "2025-04-03T22:43:44Z")
Yeah, you could create a custom node with Intercom, but to be honest, it’s going to be a bit challenging. All automation workflows are stateless—meaning they don’t have any stored memory—so you can’t really use a workflow like a proper chatbot that goes back and forth or references past conversations. There are definitely workarounds, like storing responses and data in a database or spreadsheet and using that as a reference, but depending on what you’re trying to do, a dedicated chatbot platform might be a better fit here. ---
**Author:** ![Tim1](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@Tim1](https://forum.gumloop.com/u/Tim1)\ **Post date:** [April 3, 2025, 11:49pm UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/7 "2025-04-03T23:49:44Z")
Okay great - Appreciate your response Wasay, and that makes a lot of sense. I’ll have a look at some chatbot platforms. Have a nice day. Tim. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/1X/d02ff8efcde6ac5d3ac8aa0376137d5f804da549.png) [@system](https://forum.gumloop.com/u/system)\ **Post date:** [April 8, 2025, 11:50pm UTC](https://forum.gumloop.com/t/build-a-gumloop-flow-that-reads-and-responds-to-intercom-chat-messages-using-ai-trained-on-past-resolved-conversations-for-automated-customer-support/2329/8 "2025-04-08T23:50:10Z")
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