# Process that we are using for 6 months now keep getting stuck **URL:** \ **Category:** Get Help\ **Tags:** Extract-Data, Website-Scraper\ **Created:** [June 25, 2025, 7:04pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072 "2025-06-25T19:04:49Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 25, 2025, 7:04pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/1 "2025-06-25T19:04:49Z")
Hey @Wasay-Gumloop we broke this process for batch of 1000, it worked fine for few weeks, and its now broken again. We keep shrinking the files size and we rerun the same proccess 10-15 times . Can you help out? > [@Process that we are using for 6 months now keep getting stuck](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/2911): > > Hi, for some reason, this flow is running forever. Every time we run it, we need to contact you guys to expand a specific service to make it finish. [https://www.gumloop.com/pipeline?run\_id=QhyA6x9htxwcUk6DvhjFZz&workbook\_id=ttY6MHWuFctj6RPYP3ejBK](https://www.gumloop.com/pipeline?run_id=QhyA6x9htxwcUk6DvhjFZz&workbook_id=ttY6MHWuFctj6RPYP3ejBK) Can you help us make sure this runs automatically? We need this to run daily, currently last run was a week ago. ---
**Author:** ![Gumloop\_Bot](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/gumloop_bot/32/504_2.png) [@Gumloop\_Bot](https://forum.gumloop.com/u/Gumloop_Bot)\ **Post date:** [June 25, 2025, 7:04pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/2 "2025-06-25T19:04:49Z")
Hey @Eyal_Bens! If you’re reporting an issue with a flow or an error in a run, please include the **run link** and make sure it’s **shareable** so we can take a look. 1. **Find your run link** on the history page. Format: `https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}` 2. **Make it shareable** by clicking **“Share”** → ‘Anyone with the link can view’ in the top-left corner of the flow screen. ![GIF guide](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/1X/92c00c612fd65b861e706dd1b5eec5ec61677835.gif) 3. **Provide details** about the issue—more context helps us troubleshoot faster. You can find your run history here: [https://www.gumloop.com/history](https://www.gumloop.com/history) ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 25, 2025, 10:23pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/3 "2025-06-25T22:23:10Z")
We needed to restart the processes about 50 times, each time it had almost a full run and got stuck. Instead of paying 2-3K credits, we already paid 17K credits ,and we are not even in the middle: ![image](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/2X/d/d881a50acd4249d6f4a21bc3021d455cfe873e1d.png) ![image](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/2X/1/10393166e93533d9507f2c29956ea549838c9a2c.png) ![image](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/2X/6/68a3001653be7f41c9840fbb764147368844876c.png) ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 26, 2025, 6:38am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/4 "2025-06-26T06:38:41Z")
Hey @Eyal_Bens – Really sorry about the trouble here. Do you mind sharing the run link from the history page or the previous runs tab where it failed for the 1000 row batch? ![image](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/2X/b/b6e224ac05bb52c4381aa0beb55ce3c038955dd7.png) I’m going to fix that, and also going to create a ticket to investigate the ongoing issue that you have been having. Rest assured this is not expected. I’m also going to refund you the credits. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 26, 2025, 7:10am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/5 "2025-06-26T07:10:27Z")
Sure, here are a few, there are many more: [https://www.gumloop.com/pipeline?run\_id=9yYDfdtGW8fxa5fS44tYck&workbook\_id=ttY6MHWuFctj6RPYP3ejBK](https://www.gumloop.com/pipeline?run_id=9yYDfdtGW8fxa5fS44tYck&workbook_id=ttY6MHWuFctj6RPYP3ejBK) [https://www.gumloop.com/pipeline?run\_id=ijFT3vCcqFEh7bjvX5jgnV&workbook\_id=ttY6MHWuFctj6RPYP3ejBK](https://www.gumloop.com/pipeline?run_id=ijFT3vCcqFEh7bjvX5jgnV&workbook_id=ttY6MHWuFctj6RPYP3ejBK) [https://www.gumloop.com/pipeline?run\_id=4nCZq8wUeiU9mdym8jvhPx&workbook\_id=5DUKvPksFnSZmQPGXtNQ6h](https://www.gumloop.com/pipeline?run_id=4nCZq8wUeiU9mdym8jvhPx&workbook_id=5DUKvPksFnSZmQPGXtNQ6h) ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 26, 2025, 7:20am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/6 "2025-06-26T07:20:08Z")
Great, thank you! I’ve created a ticket to investigate this further, I’ll keep you posted. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 26, 2025, 7:28am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/7 "2025-06-26T07:28:32Z")
Thank you, if you can investigate the credit issue, it will help as we are running low. ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 26, 2025, 7:29am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/8 "2025-06-26T07:29:16Z")
I just sent back the credits. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 26, 2025, 12:42pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/9 "2025-06-26T12:42:28Z")
Thank you @Wasay-Gumloop Unfortunately, this task keeps getting stuck on the sub-flow, taking a worker away forever, until there are no more workers to make the job. Eventually, the whole thing came to a stop. We reduced the file size to 20 brands, instead of few hundreds, still takes few long hours to run. This task used to take 10-20 mintues in the past. [https://www.gumloop.com/pipeline?run\_id=jLKxqiX88G5WhQp5s7LHwo&workbook\_id=5DUKvPksFnSZmQPGXtNQ6h](https://www.gumloop.com/pipeline?run_id=jLKxqiX88G5WhQp5s7LHwo&workbook_id=5DUKvPksFnSZmQPGXtNQ6h) ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 26, 2025, 8:01pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/10 "2025-06-26T20:01:37Z")
Hi @Wasay-Gumloop, this keep on failing on us. What can we do? it’s becoming critical: [https://www.gumloop.com/pipeline?run\_id=Uh9n8dkdQKAgACVBMe4fFt&workbook\_id=5DUKvPksFnSZmQPGXtNQ6h](https://www.gumloop.com/pipeline?run_id=Uh9n8dkdQKAgACVBMe4fFt&workbook_id=5DUKvPksFnSZmQPGXtNQ6h) ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 27, 2025, 6:05am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/11 "2025-06-27T06:05:02Z")
Hey @Eyal_Bens – We’re looking into this and have identified a few issues. Will keep you posted on the progress. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 27, 2025, 5:45pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/12 "2025-06-27T17:45:14Z")
Thank you @Wasay-Gumloop . please let me know once it’s solve so we can reactivate this task. ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 27, 2025, 5:52pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/13 "2025-06-27T17:52:05Z")
Hey @Eyal_Bens – I checked in with the team. We’re actively working on this and expect a resolution in the next couple weeks. It’s quite a complicated issue on our side to solve, so please bear with us while we work to resolve this as soon as we can. Rest assured it is our highest priority right now. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 27, 2025, 6:10pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/14 "2025-06-27T18:10:55Z")
Hey @Wasay-Gumloop Couple of week? I thought it’s a day or two. Can you provide a work around for us? this is a critical process we built with your tool that now we have no alternative other than building somewhere else. We are a loyal customer for almost a year now. Please help us work around this. ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 27, 2025, 7:56pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/15 "2025-06-27T19:56:26Z")
Hey @Eyal_Bens – Can you clone the workflow below and then try to run that on your end? The difference in the flow is that it’s slightly more efficient in the way that it filters out the csv rows. In your existing flow you have a filter node that’s looping over each row from the csv, so for example if there are hundreds of rows from the csv then the filter node would loop hundred times. In the workflow that I’ve linked below I’m using a run code node for the filter which basically intakes inputs as a list and processes them at once, so it’s a bit more efficient. Aside from that, if you’re using a webhook to trigger this, I would recommend adding retries and doing smaller batch turns for now. [https://www.gumloop.com/pipeline?workbook\_id=c8vMFqMr3vZ7neRD1ELxXA](https://www.gumloop.com/pipeline?workbook_id=c8vMFqMr3vZ7neRD1ELxXA) Let me know if the above workflow works better. If not, please share the run link. ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 27, 2025, 9:13pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/16 "2025-06-27T21:13:23Z")
OK, I will try and update you ---
**Author:** ![Eyal\_Bens](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@Eyal\_Bens](https://forum.gumloop.com/u/Eyal_Bens)\ **Post date:** [June 27, 2025, 10:29pm UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/17 "2025-06-27T22:29:16Z")
Unfortunately, It still deadlocks: [https://www.gumloop.com/pipeline?workbook\_id=3PWk6bofuaaK6FzaxN7GuL&run\_id=FCpY3DkTa4dNJa2Skx3Db7&tab=1](https://www.gumloop.com/pipeline?workbook_id=3PWk6bofuaaK6FzaxN7GuL&run_id=FCpY3DkTa4dNJa2Skx3Db7&tab=1) ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [June 28, 2025, 3:35am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/18 "2025-06-28T03:35:04Z")
Thank you for testing that out. At this point, the best path forward is to wait for us to fix the root issue – I don’t want you wasting more time on workarounds. We really appreciate your patience and will make sure to compensate for the extra effort and credits spent here. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/gumloop/original/1X/d02ff8efcde6ac5d3ac8aa0376137d5f804da549.png) [@system](https://forum.gumloop.com/u/system)\ **Post date:** [July 3, 2025, 3:35am UTC](https://forum.gumloop.com/t/process-that-we-are-using-for-6-months-now-keep-getting-stuck/3072/19 "2025-07-03T03:35:15Z")
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