# Scan an inbox from a customer **URL:** \ **Category:** General Question\ **Tags:** Ask-AI, Gmail-Reader, Categorizer\ **Created:** [February 2, 2025, 9:15pm UTC](https://forum.gumloop.com/t/scan-an-inbox-from-a-customer/696 "2025-02-02T21:15:00Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Donna](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/donna/32/83_2.png) [@Donna](https://forum.gumloop.com/u/Donna)\ **Post date:** [February 2, 2025, 9:15pm UTC](https://forum.gumloop.com/t/scan-an-inbox-from-a-customer/696/1 "2025-02-02T21:15:00Z")
Wasay, hi. Could I make a flow where I categorize an inbox of a friend? He is not in Gumloop? Bart ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [February 3, 2025, 3:17am UTC](https://forum.gumloop.com/t/scan-an-inbox-from-a-customer/696/2 "2025-02-03T03:17:32Z")
Hey! They would need to connect and authorize their Gmail account on the credentials page for you to access their inbox. ---
**Author:** ![Donna](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/donna/32/83_2.png) [@Donna](https://forum.gumloop.com/u/Donna)\ **Post date:** [February 3, 2025, 9:14am UTC](https://forum.gumloop.com/t/scan-an-inbox-from-a-customer/696/3 "2025-02-03T09:14:16Z")
Does that mean they then also need a Gumloop account, or can I just take their credentials and input them in the credentials page? ---
**Author:** ![Wasay-Gumloop](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.gumloop.com/wasay-gumloop/32/69_2.png) [@Wasay-Gumloop](https://forum.gumloop.com/u/Wasay-Gumloop)\ **Post date:** [February 3, 2025, 11:50pm UTC](https://forum.gumloop.com/t/scan-an-inbox-from-a-customer/696/4 "2025-02-03T23:50:50Z")
It depends. They’ll somehow need to access your account if you’re not on the pro plan. If you’re on a pro plan, you can add them as a member and ask them to add their credential. This is the best approach but adding them as the member would require having a Gumloop account.