Hi Support Team,
My name is Kazuo and have been using Gumloop pro subscription by using the code given by buying the Lenny Product Pass, the first time I exchange my subscription code on the platform didn’t have any issue, but now after I bought the Lenny’s Pass anew I keep running into some billing issues trying to apply the Gumloop subscription codes two times in a row as the code ends up completely invalidated after the site forcefully redirects me to start the process from the very beginning after the initial payment is rejected suddenly without letting me complete the purchase applying correctly the Lenny’s Gumloop subscription code.
So after being forced to restart the whole purchase process the second time, the previously added code ends up being erased and becomes ‘invalid to trying applying’ on this occasion, given they are a once time usage that was first accepted to apply the subscription promotion initially, after the redirection from the site without being able to complete the purchase using the code, not only loses all validity on the second try of rendering on the very same account that was allowed only the first time trying to.
When I tried to use the first code on my existing account, my credit card was declined. Because of this, the code now shows as “invalid,” even though it was never successfully applied to an active subscription. (I previously sent an email regarding this specific issue).
I then tried using my second code by creating a new account and using a different credit card. The code was accepted initially, but this second card was also rejected.Now that code is invalid to use too
Could you please look into this for me? I suspect the system might be flagging my attempts as free-trial abuse, which is causing the cards to decline and invalidating my two promo codes without any success in the end.
Thank you!