Why has my account been disabled?

Hello, I used Gumloop for six consecutive days without any issues. On the seventh day, I suddenly found myself logged out. When I tried to log back in, an error appeared in the bottom-right corner. I asked ChatGPT about it, and it suggested that my account had been disabled by Gumloop. I’m not sure what I might have done to violate your policies.

Recently, I have only created and tested three workflows: a PTT scraper, a 104 Job Bank scraper, and a workflow to read comments on Shopee.

Could you please clarify why my account was disabled and whether it can be restored?

Also, if my account was indeed disabled due to a policy violation and cannot be restored, will my credit card continue to be charged?

I’m standing by for your response. Thank you very much for your help!

I have a simialar problem, along with my friends. The error is “User is diabled” and the session was terminated midway. This is so disappointing and dishertening.

I registered a new account, but it keeps loading, and once it finishes, it immediately says that I need to pay to use the service. It originally offered a 14-day free trial. Is it possible that the free trial has now been removed, causing our original trial account to become inaccessible?

Hey @winhsu - I’ve sent you an email regarding this.