Hey @Wasay-Gumloop we broke this process for batch of 1000, it worked fine for few weeks, and its now broken again. We keep shrinking the files size and we rerun the same proccess 10-15 times . Can you help out?
Hey @Eyal_Bens! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.
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Find your run link on the history page. Format:
https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}} -
Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
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Provide details about the issue—more context helps us troubleshoot faster.
You can find your run history here: https://www.gumloop.com/history
We needed to restart the processes about 50 times, each time it had almost a full run and got stuck. Instead of paying 2-3K credits, we already paid 17K credits ,and we are not even in the middle:
Hey @Eyal_Bens – Really sorry about the trouble here. Do you mind sharing the run link from the history page or the previous runs tab where it failed for the 1000 row batch?
I’m going to fix that, and also going to create a ticket to investigate the ongoing issue that you have been having. Rest assured this is not expected. I’m also going to refund you the credits.
Sure, here are a few, there are many more:
https://www.gumloop.com/pipeline?run_id=9yYDfdtGW8fxa5fS44tYck&workbook_id=ttY6MHWuFctj6RPYP3ejBK
https://www.gumloop.com/pipeline?run_id=ijFT3vCcqFEh7bjvX5jgnV&workbook_id=ttY6MHWuFctj6RPYP3ejBK
https://www.gumloop.com/pipeline?run_id=4nCZq8wUeiU9mdym8jvhPx&workbook_id=5DUKvPksFnSZmQPGXtNQ6h
Great, thank you! I’ve created a ticket to investigate this further, I’ll keep you posted.
Thank you, if you can investigate the credit issue, it will help as we are running low.
I just sent back the credits.
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Thank you @Wasay-Gumloop
Unfortunately, this task keeps getting stuck on the sub-flow, taking a worker away forever, until there are no more workers to make the job. Eventually, the whole thing came to a stop.
We reduced the file size to 20 brands, instead of few hundreds, still takes few long hours to run. This task used to take 10-20 mintues in the past.
https://www.gumloop.com/pipeline?run_id=jLKxqiX88G5WhQp5s7LHwo&workbook_id=5DUKvPksFnSZmQPGXtNQ6h
Hi @Wasay-Gumloop, this keep on failing on us. What can we do? it’s becoming critical:
https://www.gumloop.com/pipeline?run_id=Uh9n8dkdQKAgACVBMe4fFt&workbook_id=5DUKvPksFnSZmQPGXtNQ6h
Hey @Eyal_Bens – We’re looking into this and have identified a few issues. Will keep you posted on the progress.
Thank you @Wasay-Gumloop . please let me know once it’s solve so we can reactivate this task.
Hey @Eyal_Bens – I checked in with the team. We’re actively working on this and expect a resolution in the next couple weeks. It’s quite a complicated issue on our side to solve, so please bear with us while we work to resolve this as soon as we can.
Rest assured it is our highest priority right now.
Hey @Wasay-Gumloop Couple of week? I thought it’s a day or two. Can you provide a work around for us? this is a critical process we built with your tool that now we have no alternative other than building somewhere else.
We are a loyal customer for almost a year now. Please help us work around this.
Hey @Eyal_Bens – Can you clone the workflow below and then try to run that on your end?
The difference in the flow is that it’s slightly more efficient in the way that it filters out the csv rows. In your existing flow you have a filter node that’s looping over each row from the csv, so for example if there are hundreds of rows from the csv then the filter node would loop hundred times. In the workflow that I’ve linked below I’m using a run code node for the filter which basically intakes inputs as a list and processes them at once, so it’s a bit more efficient.
Aside from that, if you’re using a webhook to trigger this, I would recommend adding retries and doing smaller batch turns for now.
https://www.gumloop.com/pipeline?workbook_id=c8vMFqMr3vZ7neRD1ELxXA
Let me know if the above workflow works better. If not, please share the run link.
OK, I will try and update you
Unfortunately, It still deadlocks: https://www.gumloop.com/pipeline?workbook_id=3PWk6bofuaaK6FzaxN7GuL&run_id=FCpY3DkTa4dNJa2Skx3Db7&tab=1
Thank you for testing that out. At this point, the best path forward is to wait for us to fix the root issue – I don’t want you wasting more time on workarounds. We really appreciate your patience and will make sure to compensate for the extra effort and credits spent here.