Urgent: Incorrectly getting gumloop_rate_limit error

[user7]

Getting the following error when attempting to run a flow, it seems like no flows have run successfully since this morning. We have plenty of credits so not sure what is going on, can you resolve it for us please? This flow is vital to business processes.

[Gumloop_Bot]

Hey @user7! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
   

3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

[user7]

not even getting to the point where a flow is being created, hitting the error immediately - no flows in the logs since 9am but users have been attempting to run them. It seems like an account problem to me - we got our new credits today so it seems to be like they’re not accessible or something.

[Wasay-Gumloop]

Hey @user7 – This should be fixed now, let me know if you’re able to re-run the flow. Really sorry for the trouble here!

[user7]

Hi Wasay, any way I can prevent this from happening in the future or at least fixing it when it’s happened?

[Wasay-Gumloop]

Hey @user7, this was a temporary issue on our end, so there wasn’t anything you could have done to fix it. The issue should be resolved now, so you shouldn’t have to worry about it going forward!