User_id or project_id

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1

Hi Gumloop Team,

I subscribed to Gumloop and was charged ($37 on [date]), and my dashboard shows 10,000 credits remaining. However, I’m unable to use the API because it requires a user_id/project_id, which is not visible anywhere in the dashboard.

This is blocking me from using the service I’ve paid for. Could you please:

  1. Provide my correct user_id/project_id for API calls.
  2. Confirm that my account is fully active and able to use start_pipeline with my saved_item_id (bXM7djNpLvL3SQKycGTFk).
  3. Ensure my API key is valid for external calls.

I need this resolved quickly, as I am currently building a client demo and this access issue is preventing me from delivering.

Thank you,

2

Hey @David_Bailey! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

  1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

  2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
    GIF guide

  3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

3

Hey @David_Bailey – Hey David,

You can access your webhook API details from the webhook panel on the workflow page:
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https://docs.gumloop.com/api-reference/getting-started

Let me know if that works for you.