Bonus credits durability

Hello there!

I’ve been learning how to use Gumloop for a month, doing tests essentially.
A few weeks ago I’ve completed the courses that grant bonus credits before starting my tests. started with 20k/5k credits and my last connection showed 14k/5k. Nothing abnormal actually. I intended to use all free credits first before subscribing.

But today I was surprised to find out that the monthly reset of the credits wiped the bonus credits count, now showing 5k/5k. I have not found any documentation of this specific case, is that a normal behavior of the monthly reset mecanism ?

Thank you for your time gentlemen.
Daniel

Hey Daniel, could you please email support@gumloop.com from your registered email? That will let us view your credit logs and help get you unblocked.

Also, just a quick note: credits don’t roll over month to month unless you’re on an Enterprise plan. This is mentioned in our docs here.