Credits gone after coming back

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1

first time logging in a while. cancelled plan a bit ago but remember having a ton of credits

came back after hearing a ton of updates happening. all the credits i had previously paid for are now gone

do i not get them back?

2

Hey @ivanacuna13! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

  1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

  2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
    GIF guide

  3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

3

Hey @ivanacuna13 – Credits are retained on your monthly billing cycle, hence if you cancelled and your billing cycle has passed then the credits do not rollover.

4

That sucks. Don’t get why they wouldn’t just stay if I paid for them. Spent hundred bucks with you guys for nothing then

5

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