Credits not renewing for free tier members?

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1

Hi there,

I created an account under the free tier in late March and used up my credits in early April. My credits limit has not renewed yet, maybe I misunderstood the renewal date but seems I have not gotten 1000 new credits for over 30 days. Should I expect to have credit renewed soon?

Thanks,

2

Hey @Hanbo! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

  1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

  2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
    GIF guide

  3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

3

Hey @Hanbo – Thank you for flagging, I’ll check this further. I can confirm though that for free tier credits are renewed on a monthly basis.

I just sent 1000 credits to you to unblock you.

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