I filed tickets a few weeks ago. No updates

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1

3 weeks ago, I filed some tickets. I haven’t received any updates about them. Is there an ETA around support tickets?

Ticket #13070

Ticket #13161

Ticket #13163

2

Hey @quietgolfer – Apologies for the slow response. #13070/13163 should be resolved now, do you mind giving that flow another shot please?

Also noted on the #13161 feature request.

I also added some credits to your account to make up for the trouble here, these tickets slipped through the cracks.

3

13070 seems slightly better. When I try to save the notebook, I get:

Something went wrong! For additional support, join the Gumloop Forum: https://forum.gumloop.com

JS console shows
Failed to load resource: the server responded with a status of 404 ()Understand this error
capture.js:193 Error checking super admin status: APIError: Something went wrong! For additional support, join the Gumloop Forum: https://forum.gumloop.com
at A (_app-22ef9d877425d315.js?dpl=dpl_4qiD27ZC4XPwbyrhoxruWcpJzNJf:23:404422)
at async queryFn (pipeline-17192da70c8f8ad8.js?dpl=dpl_4qiD27ZC4XPwbyrhoxruWcpJzNJf:1:476696)
api.gumloop.com//flowbooks/bidiQc8Ux34AsTQNxBjyxG:1 Failed to load resource: the server responded with a status of 400 ()Understand this error
api.gumloop.com//flowbooks/bidiQc8Ux34AsTQNxBjyxG:1 Failed to load resource: the server responded with a status of 400 ()

4

I duplicated that workflow and the new one is fine. I’ll leave the old one around for a few days in case you want to access it.

5

Super interesting, thank you for flagging! Will investigate the first flow again. If the issue happens again on the new flow and you’re able to record it using this link that’d be super helpful.

I’ve also added some credits to your account to make up for the trouble.