Subflow has been runnning for a while

[SimonSays]

I have a few flows that say “Done” on the main history page, but when I click on the run to see the details, it says that one of the subflows are still running and it has been for 20 minutes now. See Attached. (I have a node in that subflow that has an error catcher and then sends me a slack notification, and as you can see that node was activated so there was probably an error, but because it still says “running” I can’t see what the error was).

https://www.gumloop.com/pipeline?run_id=dohbK3rCiHEFho7YgGWMSz&workbook_id=6gSGHAw2eDCe4QySUNv2k4&tab=2

[Gumloop_Bot]

Hey @SimonSays! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
   

3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

[Wasay-Gumloop]

Hey Simon, thank you for flagging this!

It looks like the workflow got stuck–chances are it was running on a pod that crashed. That’s very rare and we’re already on it. When you get a chance, could you run the flow again and see if it works now?

I’ve added some extra credits to your account to make up for the trouble

[SimonSays]

Hi Wasay,

The flow ran twice this morning (10:44am and 11:52am EST) and the same issue happened.

[Wasay-Gumloop]

Hey @SimonSays – Would you be able to send over those run links please? I’ll cut a ticket to investigate this further and keep you posted.

[SimonSays]

@Wasay-Gumloop

e this further and keep you posted

Hi @Wasay-Gumloop here is the link:

https://www.gumloop.com/pipeline?run_id=nwjudMd8xuCnZH3BwqJ4EW&workbook_id=6gSGHAw2eDCe4QySUNv2k4

Not sure how it looks on your end, but every time the flow runs and uses 8 credits is an example of subflow that’s stuck

[Wasay-Gumloop]

Thank you for sharing @SimonSays – I’ve created a ticket to investigate and fix this issue, will keep you posted!

[kaustav_gumloop]

Hey @SimonSays , I manually terminated your subflow runs. Could you please try again, and let us know if the issue persists? You can reply here or email me directly at kaustav@gumloop.com.