Stuck in terminating/running -- URGENT

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1

My workflows keep getting stuck in running and then I click stop and they get stuck in ‘terminating’ and I can run any more workflows. Please help!

2

Hey @joeb! If you’re reporting an issue with a flow or an error in a run, please include the run link and make sure it’s shareable so we can take a look.

  1. Find your run link on the history page. Format: https://www.gumloop.com/pipeline?run_id={{your_run_id}}&workbook_id={{workbook_id}}

  2. Make it shareable by clicking “Share” → ‘Anyone with the link can view’ in the top-left corner of the flow screen.
    GIF guide

  3. Provide details about the issue—more context helps us troubleshoot faster.

You can find your run history here: https://www.gumloop.com/history

3

https://www.gumloop.com/pipeline?run_id=3RUVdusn9q9UebQgbQzQVZ&workbook_id=nfe9ZwnPMWirk9K3tixBo3

4

Sent this to the team. Fixing asap.

5

I think flows are stalling again - I got the same error…

6

I’m also experiencing the same error

7

Working on this. Fix incoming

8

Same! Experiencing same error

9

Same for me. And my company is evaluating this week whether to give Gumloop a chance as our main automation tool.

10

Hey all! We implemented a fix for this, you would have to re-run your flows. Let me know if everything works as expected now. Again really sorry for the trouble here, we’re investigating and fixing the root cause as well to avoid such disruptions in the future!

11

Looks good to me now. Thanks @Wasay-Gumloop

12

It worked for a few runs but now back to “running” indefinitely and without any nodes showing. https://www.loom.com/share/9ebb7d7e9d5542bfa6e47459cc6fb6a6?sid=46b6ed15-d3a1-4c26-a99e-e7cbde205ff4

13

Yeah I’m down again as well!

14

I’m down again too

15

same here nothing is running

16

Experiencing the same as well.

17

Hey all! Gumloop experienced a massive surge in traffic earlier this morning which caused our backend to freeze temporarily.

We’ve fixed the issue now and are monitoring it closely to make sure this doesn’t happen again. We’ve re-prioritized our roadmap as well to focus our upcoming updates on system reliability. We’re really sorry about any inconvenience this may have caused and appreciate the patience here!

18

Hey @Wasay-Gumloop I’m running into the same issue today

19

YEs same for me…super frustrating as have been debugging and working on connectivity all morning…Its happening around the same time every day? When is the fix going in please?

20

@Wasay-Gumloop Confirming the same issue. Flow just sits and doesn’t run. Do you have an estimated time for the fix?