URGENT: Account reverted to Free Tier despite active solo subscription - Production Down

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1

My account is incorrectly showing as “Free Tier” with 0 credits left available as of today (noon).
Current situation:

  • I have been on the “Solo” plan for 2 months.

  • I was successfully charged for this month

  • When I attempt to re-upgrade via the UI, I receive the error: “Subscription already exists, reload the page or contact support”.

**Impact:**All my active flows have stopped. My business operations rely entirely on these automations. This is a critical stoppage.
Please resync my subscription status immediately.

2

Hey @EPDB – thanks for reaching out!

It looks like there was a double subscription here for some reason. We’ll get that sorted for you and follow up with more details via email soon.

3

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